DionSys XR ("DionSys XR," "we" or "our") specializes in AR/VR solutions and virtual reality app development. This Privacy Policy explains how and why we collect, store, share and use your personal data in accordance with the laws of the countries in which we operate.
DionSys XR is part of Công ty TNHH MTV Công nghệ DionSys (DionSys Technology One Member Company Limited), operating under the DionSys brand at No. 80 Nhan Hoa Street, Nhan Chinh Ward, Thanh Xuan District, Hanoi, Vietnam.
This Privacy Policy applies to our websites, mobile apps, web apps, marketing and advertising activities on all platforms, and other services we may provide to you (collectively, the "Services").
DionSys XR is the controller of the personal data we hold about you in connection with your use of the Services. This means we determine and are responsible for how your personal data is used.
Information Collection
Personal Data Collected Directly from You
DionSys XR processes your personal data to provide the Services when you visit our websites or apps or use our Services. Most of this data comes directly from you. We collect the following information that you provide in connection with our Services:
- Contact information: When you contact us through a form or customer support channel, we collect your name, email address, phone number, company name and any other information you choose to provide.
- Project information: For business customers, we may collect project details, technical requirements and other related information needed to provide our services.
- Feedback and reviews: Any feedback, reviews or communications you provide in connection with our Services.
Information We Collect Automatically
We collect several types of information for different purposes to provide and improve our Services, including:
- Log information: We record information about your use of the Services, including your device type, the features you use, access times, IP address and approximate location based on your IP address.
- Device information: We collect information about the device you use to access the Services, including its manufacturer, model, operating system, browser type, time zone and language settings.
- Cookies and tracking technologies: We use cookies, web beacons and similar tracking technologies to collect information about your browsing behavior and preferences.
- Analytics data: We use analytics tools to understand how users interact with our Services and improve the user experience.
Information from Third Parties
If you interact with our Services through third-party platforms (such as social media logins, analytics providers or business partners), we may receive information about you from those third parties in accordance with their privacy policies and your privacy settings on those platforms.
Use of Information
We use information about you for the following purposes:
- Provide and maintain the Services
- Process your requests and provide customer support
- Personalize and improve the Services based on your preferences and usage patterns
- Communicate with you about service-related information, updates, security alerts and support notices
- Send you marketing information about our services, events and special offers (with your consent where required)
- Analyze usage trends and collect statistics to improve our Services
- Detect, prevent and address technical issues, security threats and fraudulent activity
- Comply with legal obligations and enforce our terms
Information Retention
We retain your information for as long as necessary to provide the Services to you or fulfill the purposes described above. We will retain your personal data:
- For as long as your project or service remains active, or as needed to provide the Services to you
- As necessary to comply with legal obligations, resolve disputes and enforce our agreements
- As necessary for legitimate business purposes, such as preventing fraud and improving safety
Information Sharing
We disclose information about you to the following parties:
- Service providers: We share information with third-party providers and services that perform services on our behalf, such as hosting, analytics, customer support and marketing.
- Business partners: We may share information with our business partners for joint marketing activities or collaborative projects (with your consent where required).
- Legal requirements: We may disclose information when required by law, regulation, legal process or a government request.
Security
We take reasonable and appropriate measures to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. We implement industry-standard security measures, including:
- Encryption of data in transit and at rest
- Regular security assessments and testing
- Access controls and authentication mechanisms
- Staff training on data protection and security practices
However, no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to protect your personal data, we cannot guarantee its absolute security.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data, including:
- Right of access: Request access to your personal data and receive a copy
- Right to rectification: Request correction of inaccurate or incomplete personal data
- Right to erasure: Request deletion of your personal data in certain circumstances
- Right to restrict processing: Request restriction of the processing of your personal data
- Right to data portability: Receive your personal data in a structured, commonly used format
- Right to object: Object to the processing of your personal data for certain purposes
To exercise these rights, please contact us using the contact information provided below.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date at the beginning of this Privacy Policy.
Contact
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us:
Công ty TNHH MTV Công nghệ DionSys
English name: DionSys Technology One Member Company Limited
Brand: DionSys
Areas of activity: VR, AR, XR, interactive digital content, simulations, game technology, web technology and multimedia digital transformation.
Registered office: No. 80 Nhan Hoa Street, Nhan Chinh Ward, Thanh Xuan District, Hanoi, Vietnam
Email: [email protected]
General contact: [email protected]
Website: DionSys XR